About Us and the Role
An exciting opportunity has arisen for an enthusiastic, motivated individual to join Warwickshire Library Service. The successful applicant will lead a team of staff in the North of the County, delivering high quality and innovative library services. You will have experience managing and promoting stock. The post will involve developing our library services and buildings and liaising with a wide range of partners.
You will need to be enthusiastic about customer service, outreach work, and developing events /activities. The role will involve encouraging and coaching your team and library staff to exceed customer expectations through effective 121’s, appraisals and leading by example.
Having experience of working with members of the public you will understand the need to use your own initiative to problem solve and respond positively to ensure continuity of service.
Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards. You will support the Service Manager and Delivery Leads in achieving our organisational vision and outcomes.
For more information about what its like to work in our Libraries, please click here.
Key Skills & Experience Required
- 3 years relevant experience in libraries or similar environment
- Experience of communicating clearly & effectively in person, in writing and giving presentations
- Experience of stock management
- Experience of answering enquiries using a range of references, sources/formats including online.
- Experience of recruitment, selection, appraisal, induction, training and development of staff
- Experience of policy and service development
- Experience of working effectively with people internally/externally and at different levels.
- Highly proficient in the use of ICT and Windows based computer packages including word processing, spreadsheet and other ICT systems
- Good counselling skills to enable staff to manage difficult and challenge customers.
- Ability to travel effectively around the County.
- Ability to work flexibly- including Saturday, Sunday, evening and callout as required.
For the full Job Description and Person Specification please click the link here.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
For further information about the role please contact Chris Aston 07717630787 Email: email@example.com
Closing Date: Wednesday 12th April 2023
To apply for this vacancy please click on the 'Apply' button and go to the post on the Warwickshire County Council website.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on firstname.lastname@example.org including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact email@example.com and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.