Customer Service Marketing Specialist

  • Job Reference: RCN02118
  • Date Posted: 10 May 2023
  • Recruiter: Royal College of Nursing
  • Location: RCN UK HQ
  • Salary: £35,124 to £39,678
  • Sector: Health
  • Job Type: Permanent, Full-time

Job Description

Customer Service Marketing Specialist - RCN02118



RCN Library and Heritage Centre, London.

Salary range per annum: £35,124 to £39,678*, plus London Weighting of £4,872


9am - 5pm Monday - Friday, with one late night 11am - 7pm and one in six Saturdays 9am - 5pm on rotation

There is more to the RCN than you might think. We’re a trade union with a membership of close to half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Customer Services Marketing Specialist, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from planning our marketing strategy to overseeing our day to day social media. We'll look to you to help us assess the impact of our marketing activities to ensure the best possible member experience. It's a great way to build on your skills and experience and develop your potential.

As well as exceptional customer service, to join us you’ll need an in-depth knowledge of marketing and project management.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.


What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.


Our selection process

Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.

As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.


Contact details

For more information or for an informal discussion about the role please contact Sarah Smith, Customer Services Manager on +44 20 76473681.

Please click on the apply button to be taken to the RCN site for more information on the role and to apply.

For more information on the Recruitment & Selection process, please contact


Closing date: 5 June 2023.


Assessment & interview date: 13 June 2023.