Customer Services Information Assistant

  • Job Reference: 00000873-1
  • Date Posted: 22 February 2021
  • Recruiter: Royal College of Nursing
  • Location: RCN UK HQ, London
  • Salary: £28,911
  • Sector: Health
  • Job Type: Contract, Full-time
  • Duration: 12 month fixed term contract - full time

Job Description

As one of our Library Customer Services Assistants, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members… 



Customer Services Information Assistant – Library and Archive Service

UK Headquarters, 20 Cavendish Square, London W1G 0RN.

35 hours per week (Tuesday – Saturday) with occasional late nights, 12 months fixed term.

We’re accredited with Investors in People Gold Standard, Customer Service Excellence and Archives Accreditation.


At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with around 450,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

As one of our Library Customer Services Assistants, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from helping nurses access our resources, to putting on events, to conducting family history searches. We'll look to you to work with and represent all aspects of the library service: fielding front line enquiries, providing tours, and supporting long-running and short term library projects. It's a great way to build your skills and experience, and develop your potential.

As a Customer Services Information Assistant, you’ll influence how our service runs whilst also contributing to our marketing and promoting our services on social media.  You’ll also work closely with our Information Team, delivering literature searches and training sessions. 


What we offer you

We expect you to look after our customers. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure and annual leave of up to 32 days. We also offer generous Maternity, Paternity and Adoption leave packages.

To join us you’ll need customer service skills and ideally a background in a relevant area, such as libraries or heritage services.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.


Please note, that due to Covid-19, while we are trying our best to accommodate our Assessment Centres and Interviews on the dates outlined in our adverts, we may need to be flexible about how and when we run our Recruitment processes for the time being.

We are currently running Assessments and Interviews remotely should we need to, in accordance with Government advice, so if you envisage any issues with accessing a computer, webcam or a sufficient internet connection for a video call, then please do highlight this in your Supporting Statement. We will of course do all we can to ensure you have the best experience in applying to work with us during this challenging period.

Please note, should we receive a high volume of applications for this role, your application may not be shortlisted if you do not submit a Supporting Statement. A Supporting Statement is an important part of our application process, so we would encourage you to submit one as part of your application.

Should we receive a suitable number of applications for this post after a week of posting this advert, this vacancy may close early. If you wish to apply for this position, you are advised to submit your application as soon as possible.


For more information or for an informal discussion please contact Sarah Cull or Liz Pinel, Customer Services Managers on 020 7647 3908/3618.

For more information on the Recruitment & Selection process, please contact

Closing Date: 11:59pm on 9th March 2021

Assessment Centre and interview date: 22nd and 23rd March 2021