Graduate Intern (Library)

  • Job Reference: 00000269-1
  • Date Posted: 13 June 2019
  • Recruiter: Durham University
  • Location: Durham
  • Salary: £18,500
  • Sector: Higher Education
  • Job Type: Graduate Trainee Opportunity

Job Description

Job Title: Graduate Intern (Library)

Department:              University Library and Heritage Collections

Location:                  Durham City

Position Type:          Full-Time

Contract Type:        Fixed Term until 31st August 2020

Salary:                  £18,500 (spot salary)




This Internship for a graduate, from any discipline, will service as preparation to undertake a library qualification or apply for future roles in the sector.

During the Internship the post holder obtain experience of academic libraries through working in many areas of the library and will have the opportunity to learn about the full range of library activity, but will primarily be based in the Customer Services Team. The post-holder will also contribute to and potentially lead project work.

The Intern will work alongside a team of Library Assistants and be involved in a wide range of activities to support the delivery of Library services to the University’s academic community. The role actively contributes to the frontline customer service provision in the Library, including regular slots on the Help and Information Desk answering queries and assisting customers. The role holder will participate in direct and indirect service to Library customers and in the maintenance of the collections, with duties including acquisitions, cataloguing and the Document Delivery Service. Library collections and services are increasingly delivered electronically and the Intern will work with digital as well as physical media. Library facilities include flexible IT-enabled independent learning spaces for individual and group study.

The intern role is fixed term to the end of August 2020 attracting a salary of £18,500 per annum, plus 27 days holiday and excellent benefits.

For further information on the Intern position or to arrange an informal discussion please contact either:

Rosi Jelfs

Claire Smith


Job Purpose

This internship presents an ideal development opportunity for an individual wishing to pursue a career in the Library and Information sector.

The post-holder will undertake a range of activities, delivering services to customers and to gain experience including (indicative listing only):


  • Providing direct customer service through participation in rotas for enquiry services; assisting customers by answering enquiries in person, electronically, and by telephone; helping with the use of equipment, such as multi-functional devices which offer printing, scanning and photocopying;
  • Technical tasks including: searching of online databases and bibliographic checking; creation, editing, and maintenance of metadata and other computer records; classification using the Dewey system;
  • Providing learning support by identifying appropriate sources of information in response to enquiries from individuals, and offering advice and instruction in their use; participation in the delivery of orientation and basic user training;
  • Practical duties including: issuing and returning loans, re-shelving and shelf-tidying, weeding of stock, retrieving items from the open shelves, photocopying, scanning, packing and unpacking book boxes, processing of new stock, minor repairs, and binding preparation;
  • Administrative activities including: opening and closing routines, production of campus cards, processing reservations and bookings, fines collection, processing of invoices, statements and claims, distributing circulation notices, creating lists, filing, and recording and collation of statistics;
  • Contributing to Document Delivery Service work, by processing requests for journal articles and books from the British Library or from other libraries, and answering enquiries about the service;
  • Promoting the Library service by assisting with web-based service delivery, production of posters and leaflets, and maintenance of displays;
  • Participation in short-term working groups;
  • Participation in staff development activities, including formal training sessions and self-directed learning, to develop skills and knowledge appropriate to the post;



This is a full-time post, working 35 hours per week with a holiday entitlement of 27 days per annum.

The work pattern of the role may include some weekend, evening and bank holiday work as business demands.


Person Specification




  • Excellent oral and written communication skills.
  • Proven IT skills, including use of Microsoft Office.
  • Educated to degree level (or equivalent).
  • Evidence of personal development to maintain skills.
  • Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
  • Ability to solve problems as part of a team and resolve straightforward issues.
  • Experience of using initiative within a team environment.


  • Relevant experience in a similar role / environment.
  • Experience of working as part of a team in a customer focussed service to ensure the delivery of high quality services.
  • Experience of providing advice and guidance to a range of customers and colleagues.


Application is by CV and covering letter via the recruitment portal

Further information will be issued in the contract of employment.


Closing date: 4th July at 12 noon