IT and Digital Support Specialist

  • Job Reference: IDSS/0120
  • Date Posted: 13 January 2020
  • Recruiter: CILIP
  • Website:
  • Location: Bloomsbury, London
  • Salary: £30,000 to £36,000
  • Sector: CILIP HQ Jobs
  • Job Type: Permanent

Job Description

IT and Digital Support Specialist


Bloomsbury, Central London. £30-36k + excellent benefits


CILIP is the UK library and information association. We are the only chartered body in the world dedicated to uniting, supporting and advocating for information professionals and librarians – the people who help the world make better decisions.

We have been through a significant period of digital and IT change, and with clear ambitions to become digital by default and data driven, we are preparing to revolutionise our digital and IT function to ensure that our technology is fit-for-purpose, business focussed and that we are able to adopt an agile approach to operations and product development.

We are now looking for an IT and Digital Support Specialist to join our IT and Digital team in London to support our vision. We’re looking for a candidate who can not only provide full IT user, networking and infrastructure support, but also someone who understands that technology is fundamentally driven by the needs of the business, not the technology.

The role of IT and Digital Support Specialist will focus on three core areas:

  1. Technical support across CILIP’s infrastructure, network, systems and users
  2. Supporting the Head of Digital & IT and the Systems Implementation Specialist and web and digital colleagues with system migration, implementation and development
  3. Developing, implementing and embedding a DevOps/ITIL Change Management hybrid structure across the organisation to ensure robust, low risk IT and digital change

The candidate must have advanced level technical skills and knowledge, but must equally have strong business acumen and be able to work collaboratively with a wide range of internal and external stakeholders.

The candidate will not need prior DevOps or ITIL Change Management experience, but they will possess the right level of business knowledge and enthusiasm to learn rapidly and use their creative skills with support from the Head of Digital & IT. The post holder will have the opportunity to contribute towards and shape the implementation of agile working practices, digital, IT and product development and change management.

This exciting new role is a perfect opportunity for an IT Support Administrator who is looking to take the next step in their career or somebody already operating at this level looking to expand their knowledge, develop new skills and implement fundamental improvements to the way CILIP approaches and handles change management.

Role Description

How to Apply

Staff Benefits

To apply for this post please refer to the "How to Apply" document above, send us your CV plus a full covering letter telling us why you want to work for us and matching your skills and experience to the job specification  to quoting job reference IDSS/0120.


Close date:              Monday 27 January 2019 17:00hrs

Interview date:       First round interviews via Zoom/Skype – 5 and 7 February

Second round interviews (at Ridgmount Street) – 13 February


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