Library Graduate Trainee x 3
Library and Archives | RCN UK HQ | £25,584(including inner London weighting of £4872)
Contract type: Apprentice Trainee
3 positions available:
2 in Customer Services Team,
1 in Collection Development Team
RCN UK HQ Office, 35 hours per week, 12 month fixed term contract or secondment. 2 positions have an immediate start, the other starts in August.
There is more to the RCN than you might think. We’re a trade union with a membership of half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
“The skills I gained from my traineeship have been really useful to me and I found further employment in libraries with ease afterwards. Everyone at the RCN was really supportive throughout my time there and it's an excellent place to work.”
Tim, a former LAS Graduate Trainee
Our Library Service has been awarded the Customer Service Excellence standard. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
The Role:
As a Graduate Trainee in our Library you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from helping nurses access our resources and putting on events to conducting family history searches and working with unique collections.
We'll look to you to work with and represent all aspects of the library service, fielding front line enquiries, dealing with journals, assisting with exhibitions, assisting with member training, digitising collections and supporting long-running and short-term library projects. It's a great way to build your skills and experience and develop your potential.
The Person:
To join us you’ll need customer service skills and, ideally, a background in a relevant area such as libraries, retail, or the service industry.
Whatever your background, you'll be a strong team player, efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
Benefits:
What we offer you
We expect you to look after our customers, and we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure and annual leave of 28 days.
Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone.
Our selection process:
Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.
We want your experience applying for a job with us to be the best it can be. We’re having to be more flexible about how we hold interviews and assessments.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
For more information or for an informal discussion please contact, Diane McCourt, Collection Development Manager on 020 7647 3606, or Sibylla Parkhill, Customer Services Information Specialist on 020 7647 3688.
To view and download the job description please click on the Apply button to be taken to the RCN website.
For more information on the recruitment & selection process, including any adjustments, please contact recruit@rcn.org.uk
Closing date: 8th June 2023
Assessment centre interview date: w/c 19th June 2023
Interview date: 20/06/2023