Senior Customer Success Manager

  • Job Reference: 00000856-1
  • Date Posted: 10 February 2021
  • Recruiter: CB Resourcing Ltd
  • Location: Competitive
  • Salary: On Application
  • Bonus/Benefits: Competitive with excellent benefits
  • Sector: Commercial
  • Job Type: Permanent

Job Description

Senior Customer Success Manager


Our client a highly respected information provider in the pharmaceutical and life science industry requires a Senior Client / Customer Success Manager to join their growing team.


  • Providing enhanced support to major life sciences companies market intelligence, product and strategy teams
  • Provide robust customer onboarding with structured customer success processes and agreed success metrics
  • Become a product expert to support the sales team from a client services perspective
  • Conduct regular outreach to
  • Monitor and report on the health of client relationships and support the sales team in preparation of business review material
  • Be a key contributor to the creation of help and support materials for clients such as training videos and documentation


In order to be suitable:

  • Experience of supporting or interacting with pharmaceutical, biotech and/or financial services and professional services clients in a business information environment
  • Strong understanding of life sciences market intelligence / busines information
  • Strong experience of on boarding and training of users of online products
  • Experience building client relationships in a b2b environment