Senior Library Assistant

  • Job Reference: 17595
  • Date Posted: 16 September 2020
  • Recruiter: The Open University
  • Website:
  • Location: Milton Keynes
  • Salary: £27,511 to £32,817
  • Sector: Higher Education
  • Job Type: Permanent

Job Description

Senior Library Assistant

Learner and Discovery Services

£27,511 to £32,817

Milton Keynes

Permanent, Full-Time

Ref No:  17595


Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access, participation and success to higher education with high quality teaching and research excellence, transforming lives through education.

An exciting opportunity is available to join the Learning and Discovery Services Team.



We are currently looking for a Senior Library Assistant to support the delivery of our services to students and staff. We are seeking to appoint a highly motivated and versatile individual to join this vibrant service.

A key part of your role will be assisting the Library Manager (Enquiry Services) supporting the co-ordination and delivery of the library enquiry service. This will include the rota management of the enquiry services and coordination of eresources troubleshooting.

You will also play a key role in supporting the delivery of the services of the Student and Academic Services team working closely with a variety of teams both within Library Service and across the University.

You will provide essential advice, guidance and support to distance learning students and staff using a variety of tools including web chat, phone, email.

The University is unable to offer visa sponsorship for this role as per the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK.


Skills and experience

You will be comfortable with technology, have excellent communication and organisational skills and be able to demonstrate attention to detail and accuracy in your work. You will also have well developed customer service skills. You will have a good working knowledge of Microsoft Office, and the ability to make effective use of a wide range of IT applications including excel for data analysis and presentation.


What you get in return

Benefits include a supportive and friendly working environment, 30 days holiday per annum pro rata plus Bank Holidays and Christmas closure days and an attractive pension proposition.

On top of a competitive salary and pension scheme, we offer many staff benefits including generous leave allowance, flexible working, fee waiver for all OU courses and qualifications, childcare vouchers, cycle-to-work scheme and secure bike parking, free on-site car parking, on-site nurseries, and many different sports and leisure clubs offering discounts and other benefits.

Due to social distancing measures this position is initially home-based. Typically, the position is based at the OU’s Milton Keynes campus, in easy reach of Milton Keynes Central railway station (32 minutes from London Euston) and the M1 and A5. Future campus-based working may be required.

Unless otherwise stated in the advert, all applications are completed online and accessed by clicking the “Apply” button.

Hard copies and access details for disabled applicants are available from the Resourcing Hub, on telephone number 01908 655544 or by email quoting the reference number 17595

If you would like to discuss the role please contact email:


Closing date: Thursday 15th October 2020 at 12 noon.

Interview date: 10th November 2020.


All candidates will be asked to provide proof of eligibility to work in the UK at interview.

The University is unable to offer visa sponsorship for this role as per the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK.

You will receive updates regarding your application from Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

Please note: If you have not heard from us within a week of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.

Where you start in life doesn’t dictate where you go.